Privacy Policy

Owner/legal review required: This operational privacy notice describes the configured support workflow but is not legal advice. Confirm retention periods, deletion procedures, and any jurisdiction-specific language before treating it as final legal text.

Information collected through support

When you submit or respond to a support ticket, this site may collect your name, email address, subject, ticket messages, technical details, and attachments you choose to provide. Knowledge-base feedback may record the article, feedback response, and related technical context.

How support information is used

Support information is used to authenticate ticket access, investigate and respond to requests, maintain support history, protect the service, detect abuse, improve documentation, and meet applicable business or legal obligations.

Server logs and security monitoring

The hosting platform and security tools may record IP addresses, browser details, requested URLs, timestamps, authentication events, and other security data. These records help operate the site, investigate errors, prevent abuse, and protect customer information.

Cookies and email access

WordPress and the ticket portal may use necessary cookies for security, authentication, preferences, and ticket access. Guest ticket access may use a one-time code or secure link sent to the email address supplied with the ticket.

Transactional email

The site sends transactional ticket confirmations, access messages, replies, and status notifications through the configured GoSMTP service. Message delivery providers and mail servers process the addressing and delivery information needed to transmit those messages.

Attachments

Attachments are intended to be private ticket material. Do not upload passwords, API keys, authentication codes, payment-card information, or unrelated sensitive personal information. Supported file types and sizes are restricted for security.

Retention and deletion requests

Support records are retained only as long as reasonably needed for support, security, documentation, dispute handling, and applicable legal obligations. To request access, correction, or deletion of eligible support information, submit a privacy-related ticket or contact support@my-trains.com. Some records may need to be retained where permitted or required.

Other My-Trains.com services

This support-site notice applies to the Help Center and ticket system. Use the privacy materials on My-Trains.com for the primary application and membership service.