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My-Trains.com Support

Start Here

  • Getting Started with Train Inventory Manager
  • What Is My-Trains.com?
  • Try the Interactive Demo
  • Create Your My-Trains.com Account and Sign In
  • Understand Account, Membership, and Club-Request States
  • Use the Public Help Center and Submit a Ticket

Dashboard and Navigation

  • Understanding the Inventory Dashboard
  • Navigate TIM, Switch Inventories, and Change the Display

Inventory

  • Adding Your First Inventory Item
  • Organizing, Searching, Filtering, and Sorting Inventory
  • Managing Locomotives, Rolling Stock, Train Sets, and Installed Components
  • Tracking DCC Decoders, Addresses, and CV Settings
  • Using the Wishlist and Product Catalog
  • Create and Configure an Inventory
  • Contribute a Missing Product or Correction
  • How Product Catalog Supports My-Trains AI

Projects and Maintenance

  • Recording Maintenance and Scheduling Service Reminders
  • Managing Projects, Repairs, and Layout Builds
  • Lending Inventory Items and Tracking Returns
  • Record Lifecycle History and Stock Movements

Operations

  • Using Layout Operations, Consists, Waybills, and Sessions
  • Print and use car cards and waybill inserts
  • Plan, print, and complete an operating session
  • Troubleshoot TIM Operations

Reports and Records

  • Recording Values and Preparing an Insurance Report
  • Downloading Reports, Exports, Backups, and Labels

Basics

  • Importing Inventory from CSV or Excel
  • Restoring a Portable Backup and Recovering an Import
  • Understand Import, Export, and File Limits

JMRI

  • Using JMRI with Train Inventory Manager
  • Import JMRI locomotives into TIM
  • Export TIM locomotives into JMRI
  • Troubleshoot JMRI interoperability

RailModeller Pro

  • Using RailModeller Pro with Train Inventory Manager
  • Import RailModeller Pro Stock or a Part List into TIM
  • Export TIM Stock into RailModeller Pro
  • Store a RailModeller Pro layout file in TIM
  • Troubleshoot RailModeller Pro interoperability

Photos, Storage, QR and Identification

  • Adding Photos, Documents, and Reference Material
  • How TIM QR labels work
  • Print and use item QR labels
  • Print and use storage QR labels
  • Troubleshoot QR labels and scans

My-Trains AI

  • Identify an item with My-Trains AI
  • Choose how My-Trains AI usage is billed
  • Activate My-Trains AI and buy hosted credits
  • Connect your own OpenAI or Anthropic API account
  • Review AI suggestions and Product Catalog evidence
  • My-Trains AI photos, privacy, charges, and troubleshooting

Clubs

  • Personal and Club Inventories, Roles, and Privacy
  • Join an Existing Club
  • Request a New Club
  • Move a Personal Inventory into a Club Inventory
  • Join a Club, Create an Empty Club, or Convert a Personal Inventory

Club Manager Guide

  • Transfer Primary Club Manager Responsibility
  • Club Manager responsibilities and access
  • Reviewing a request to join your club
  • Adding, inviting, changing, and removing club members
  • Registering a new club and setting up its inventory
  • Managing a shared club inventory safely
  • TIM Status, roles, and storage limits for Club Managers

Membership and Billing

  • Pay Securely with Stripe Checkout
  • Manage Renewal, Cancellation, Failed Payments, Receipts, and Refunds
  • TIM memberships and pricing
  • What happens when a TIM membership lapses
  • Canceling, exporting, and the 30-day retention period
  • How the 60-Day Free Personal Trial Works
  • Using free export access after a membership lapses

Account and Security

  • Reset Your Password or Change Your Email Address
  • Privacy, Account Deletion, and Retained Inventory

Troubleshooting

  • Getting Help and Reporting a Problem
  • Troubleshoot Access, Uploads, Imports, Exports, and Browser Problems
My-Trains.com Support

Help and documentation for the My-Trains.com Train Inventory Manager.

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