usage – My-Trains.com Support

Skip to content

My-Trains.com Support

Support Home
Knowledge Base
Submit a Ticket
My Tickets
Main Website

My-Trains.com Support

Start Here

6

Getting Started with Train Inventory Manager
What Is My-Trains.com?
Try the Interactive Demo
Create Your My-Trains.com Account and Sign In
Understand Account, Membership, and Club-Request States
Use the Public Help Center and Submit a Ticket

Dashboard and Navigation

2

Understanding the Inventory Dashboard
Navigate TIM, Switch Inventories, and Change the Display

Inventory

8

Adding Your First Inventory Item
Organizing, Searching, Filtering, and Sorting Inventory
Managing Locomotives, Rolling Stock, Train Sets, and Installed Components
Tracking DCC Decoders, Addresses, and CV Settings
Using the Wishlist and Product Catalog
Create and Configure an Inventory
Contribute a Missing Product or Correction
How Product Catalog Supports My-Trains AI

Projects and Maintenance

4

Recording Maintenance and Scheduling Service Reminders
Managing Projects, Repairs, and Layout Builds
Lending Inventory Items and Tracking Returns
Record Lifecycle History and Stock Movements

Operations

4

Using Layout Operations, Consists, Waybills, and Sessions
Print and use car cards and waybill inserts
Plan, print, and complete an operating session
Troubleshoot TIM Operations

Reports and Records

2

Recording Values and Preparing an Insurance Report
Downloading Reports, Exports, Backups, and Labels

Import and Export

12

Basics
JMRI
RailModeller Pro

Photos, Storage, QR and Identification

5

Adding Photos, Documents, and Reference Material
How TIM QR labels work
Print and use item QR labels
Print and use storage QR labels
Troubleshoot QR labels and scans

My-Trains AI

6

Identify an item with My-Trains AI
Choose how My-Trains AI usage is billed
Activate My-Trains AI and buy hosted credits
Connect your own OpenAI or Anthropic API account
Review AI suggestions and Product Catalog evidence
My-Trains AI photos, privacy, charges, and troubleshooting

Clubs

5

Personal and Club Inventories, Roles, and Privacy
Join an Existing Club
Request a New Club
Move a Personal Inventory into a Club Inventory
Join a Club, Create an Empty Club, or Convert a Personal Inventory

Club Manager Guide

7

Transfer Primary Club Manager Responsibility
Club Manager responsibilities and access
Reviewing a request to join your club
Adding, inviting, changing, and removing club members
Registering a new club and setting up its inventory
Managing a shared club inventory safely
TIM Status, roles, and storage limits for Club Managers

Membership and Billing

7

Pay Securely with Stripe Checkout
Manage Renewal, Cancellation, Failed Payments, Receipts, and Refunds
TIM memberships and pricing
What happens when a TIM membership lapses
Canceling, exporting, and the 30-day retention period
How the 60-Day Free Personal Trial Works
Using free export access after a membership lapses

Account and Security

2

Reset Your Password or Change Your Email Address
Privacy, Account Deletion, and Retained Inventory

Troubleshooting

2

Getting Help and Reporting a Problem
Troubleshoot Access, Uploads, Imports, Exports, and Browser Problems

View Categories

Support Home
Docs
usage

usage

Choose how My-Trains AI usage is billed

My-Trains.com Support

Help and documentation for the My-Trains.com Train Inventory Manager.

© 2026 NLD Group, LLC. My-Trains.com and Train Inventory Manager are services operated by NLD Group, LLC.

Knowledge Base
Support Policies
Privacy Policy
Main Website

© 2026 My-Trains.com Support - WordPress Theme by Kadence WP

Support Home
Knowledge Base
Submit a Ticket
My Tickets
Main Website