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Start Here

  • Getting Started with Train Inventory Manager
  • What Is My-Trains.com?
  • Try the Interactive Demo
  • Create Your My-Trains.com Account and Sign In
  • Understand Account, Membership, and Club-Request States
  • Use the Public Help Center and Submit a Ticket

Dashboard and Navigation

  • Understanding the Inventory Dashboard
  • Navigate TIM, Switch Inventories, and Change the Display

Inventory

  • Adding Your First Inventory Item
  • Organizing, Searching, Filtering, and Sorting Inventory
  • Managing Locomotives, Rolling Stock, Train Sets, and Installed Components
  • Tracking DCC Decoders, Addresses, and CV Settings
  • Using the Wishlist and Product Catalog
  • Create and Configure an Inventory
  • Contribute a Missing Product or Correction
  • How Product Catalog Supports My-Trains AI

Projects and Maintenance

  • Recording Maintenance and Scheduling Service Reminders
  • Managing Projects, Repairs, and Layout Builds
  • Lending Inventory Items and Tracking Returns
  • Record Lifecycle History and Stock Movements

Operations

  • Using Layout Operations, Consists, Waybills, and Sessions
  • Print and use car cards and waybill inserts
  • Plan, print, and complete an operating session
  • Troubleshoot TIM Operations

Reports and Records

  • Recording Values and Preparing an Insurance Report
  • Downloading Reports, Exports, Backups, and Labels

Import and Export

  • Basics
    • Importing Inventory from CSV or Excel
    • Restoring a Portable Backup and Recovering an Import
    • Understand Import, Export, and File Limits
  • JMRI
    • Using JMRI with Train Inventory Manager
    • Import JMRI locomotives into TIM
    • Export TIM locomotives into JMRI
    • Troubleshoot JMRI interoperability
  • RailModeller Pro
    • Using RailModeller Pro with Train Inventory Manager
    • Import RailModeller Pro Stock or a Part List into TIM
    • Export TIM Stock into RailModeller Pro
    • Store a RailModeller Pro layout file in TIM
    • Troubleshoot RailModeller Pro interoperability

Photos, Storage, QR and Identification

  • Adding Photos, Documents, and Reference Material
  • How TIM QR labels work
  • Print and use item QR labels
  • Print and use storage QR labels
  • Troubleshoot QR labels and scans

My-Trains AI

  • Identify an item with My-Trains AI
  • Choose how My-Trains AI usage is billed
  • Activate My-Trains AI and buy hosted credits
  • Connect your own OpenAI or Anthropic API account
  • Review AI suggestions and Product Catalog evidence
  • My-Trains AI photos, privacy, charges, and troubleshooting

Clubs

  • Personal and Club Inventories, Roles, and Privacy
  • Join an Existing Club
  • Request a New Club
  • Move a Personal Inventory into a Club Inventory
  • Join a Club, Create an Empty Club, or Convert a Personal Inventory

Club Manager Guide

  • Transfer Primary Club Manager Responsibility
  • Club Manager responsibilities and access
  • Reviewing a request to join your club
  • Adding, inviting, changing, and removing club members
  • Registering a new club and setting up its inventory
  • Managing a shared club inventory safely
  • TIM Status, roles, and storage limits for Club Managers

Membership and Billing

  • Pay Securely with Stripe Checkout
  • Manage Renewal, Cancellation, Failed Payments, Receipts, and Refunds
  • TIM memberships and pricing
  • What happens when a TIM membership lapses
  • Canceling, exporting, and the 30-day retention period
  • How the 60-Day Free Personal Trial Works
  • Using free export access after a membership lapses

Account and Security

  • Reset Your Password or Change Your Email Address
  • Privacy, Account Deletion, and Retained Inventory

Troubleshooting

  • Getting Help and Reporting a Problem
  • Troubleshoot Access, Uploads, Imports, Exports, and Browser Problems
View Categories
  • Support Home
  • Docs
  • Membership and Billing
  • How the 60-Day Free Personal Trial Works

How the 60-Day Free Personal Trial Works

1 min read

When the Start Free Trial offer is available, an eligible new Personal collector can use a real production inventory for 60 days without entering a credit card.

Who is eligible #

  • A new registrant choosing the Personal path with no paid or complimentary membership.
  • Club join requests, new Club registrations, administrators, demo sessions, paid members, and Lifetime Complimentary members are excluded.

When the trial starts #

The clock starts immediately when registration completes. It does not wait for the first item, first login, or first upload. The Trial & Membership workspace and TIM banner show the current deadline and days remaining.

During the active trial #

  • Full Personal inventory browsing, editing, uploads, imports, and ordinary features are available.
  • One successful evaluation export is included.
  • Choose CSV, JSON, portable backup, JMRI, or RailModeller data for that evaluation export.
  • Opening Import & Export or an export that fails before completion does not consume the allowance.
  • Reports and label PDFs do not qualify as the evaluation export and require a Personal membership.
  • A second export requires a Personal membership.

After the trial ends #

The collection remains preserved and can still be browsed in read-only mode. Editing, imports, exports, and uploads are paused. Trial automation never deletes the inventory, and an expired unpaid trial inventory is protected from the normal retention purge workflow.

Convert to membership #

Start a Personal membership from Trial & Membership or the membership action shown in TIM. A signed Stripe payment confirmation or a Lifetime Complimentary grant converts the trial and returns access decisions to My-Trains Memberships automatically.

The interactive demo is separate. Starting or ending a demo session does not start the production trial clock.

Still need help? Submit a private support ticket and include only the technical details needed to investigate.

Keep learning

Related documentation #

  • Canceling, exporting, and the 30-day retention period
  • Using free export access after a membership lapses
  • Manage Renewal, Cancellation, Failed Payments, Receipts, and Refunds
  • Pay Securely with Stripe Checkout
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Canceling, exporting, and the 30-day retention periodUsing free export access after a membership lapses
Table of Contents
  • Who is eligible
  • When the trial starts
  • During the active trial
  • After the trial ends
  • Convert to membership
My-Trains.com Support

Help and documentation for the My-Trains.com Train Inventory Manager.

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