Use My-Trains.com account tools for the credentials that open TIM.
Reset a password #
- Open the My-Trains.com login page.
- Choose the password-reset link.
- Enter the email address used for My-Trains.com.
- Open the reset message and follow its link.
- Create a unique password and sign in again.
Change an email address #
Sign in and open the My-Trains.com account settings. Follow the email-change and confirmation instructions shown there. If you cannot access the old address or the confirmation does not arrive, submit a support ticket.
Security #
Do not share passwords or authentication codes. Every club member should use an individual account.
Support ticket access is separate #
If the Help Center sends a one-time ticket-access code, that code is only for private ticket history and support-portal features. It is not your My-Trains.com password.
Still need help? Submit a private support ticket and include only the technical details needed to investigate.
