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My-Trains.com Support

Start Here

  • Getting Started with Train Inventory Manager
  • What Is My-Trains.com?
  • Try the Interactive Demo
  • Create Your My-Trains.com Account and Sign In
  • Understand Account, Membership, and Club-Request States
  • Use the Public Help Center and Submit a Ticket

Dashboard and Navigation

  • Understanding the Inventory Dashboard
  • Navigate TIM, Switch Inventories, and Change the Display

Inventory

  • Adding Your First Inventory Item
  • Organizing, Searching, Filtering, and Sorting Inventory
  • Managing Locomotives, Rolling Stock, Train Sets, and Installed Components
  • Tracking DCC Decoders, Addresses, and CV Settings
  • Using the Wishlist and Product Catalog
  • Create and Configure an Inventory
  • Contribute a Missing Product or Correction
  • How Product Catalog Supports My-Trains AI

Projects and Maintenance

  • Recording Maintenance and Scheduling Service Reminders
  • Managing Projects, Repairs, and Layout Builds
  • Lending Inventory Items and Tracking Returns
  • Record Lifecycle History and Stock Movements

Operations

  • Using Layout Operations, Consists, Waybills, and Sessions
  • Print and use car cards and waybill inserts
  • Plan, print, and complete an operating session
  • Troubleshoot TIM Operations

Reports and Records

  • Recording Values and Preparing an Insurance Report
  • Downloading Reports, Exports, Backups, and Labels

Import and Export

  • Basics
    • Importing Inventory from CSV or Excel
    • Restoring a Portable Backup and Recovering an Import
    • Understand Import, Export, and File Limits
  • JMRI
    • Using JMRI with Train Inventory Manager
    • Import JMRI locomotives into TIM
    • Export TIM locomotives into JMRI
    • Troubleshoot JMRI interoperability
  • RailModeller Pro
    • Using RailModeller Pro with Train Inventory Manager
    • Import RailModeller Pro Stock or a Part List into TIM
    • Export TIM Stock into RailModeller Pro
    • Store a RailModeller Pro layout file in TIM
    • Troubleshoot RailModeller Pro interoperability

Photos, Storage, QR and Identification

  • Adding Photos, Documents, and Reference Material
  • How TIM QR labels work
  • Print and use item QR labels
  • Print and use storage QR labels
  • Troubleshoot QR labels and scans

My-Trains AI

  • Identify an item with My-Trains AI
  • Choose how My-Trains AI usage is billed
  • Activate My-Trains AI and buy hosted credits
  • Connect your own OpenAI or Anthropic API account
  • Review AI suggestions and Product Catalog evidence
  • My-Trains AI photos, privacy, charges, and troubleshooting

Clubs

  • Personal and Club Inventories, Roles, and Privacy
  • Join an Existing Club
  • Request a New Club
  • Move a Personal Inventory into a Club Inventory
  • Join a Club, Create an Empty Club, or Convert a Personal Inventory

Club Manager Guide

  • Transfer Primary Club Manager Responsibility
  • Club Manager responsibilities and access
  • Reviewing a request to join your club
  • Adding, inviting, changing, and removing club members
  • Registering a new club and setting up its inventory
  • Managing a shared club inventory safely
  • TIM Status, roles, and storage limits for Club Managers

Membership and Billing

  • Pay Securely with Stripe Checkout
  • Manage Renewal, Cancellation, Failed Payments, Receipts, and Refunds
  • TIM memberships and pricing
  • What happens when a TIM membership lapses
  • Canceling, exporting, and the 30-day retention period
  • How the 60-Day Free Personal Trial Works
  • Using free export access after a membership lapses

Account and Security

  • Reset Your Password or Change Your Email Address
  • Privacy, Account Deletion, and Retained Inventory

Troubleshooting

  • Getting Help and Reporting a Problem
  • Troubleshoot Access, Uploads, Imports, Exports, and Browser Problems
View Categories
  • Support Home
  • Docs
  • Start Here
  • What Is My-Trains.com?

What Is My-Trains.com?

1 min read

My-Trains.com gives model railroaders a private place to organize a Personal collection or a shared Club collection. Its collection application is Train Inventory Manager, commonly called TIM.

What TIM can help record #

  • Locomotives, rolling stock, train sets, track, structures, electronics, tools, scenery, and other assets.
  • Manufacturer and product facts from the shared governed Product Catalog.
  • Private photographs, documents, purchase details, values, storage, maintenance, projects, and loans.
  • DCC decoders, addresses, configuration notes, and JMRI roster facts.
  • Layout locations, tracks, physical car cards, waybill inserts, train or job cards, and operating sessions.
  • Reports, QR and NFC links, imports, exports, and portable backups.

My-Trains AI #

My-Trains AI can turn useful box, label, barcode, or model photos into proposed item fields and ranked Product Catalog evidence. The member reviews every value before anything is saved. Each analysis uses exactly one displayed provider-billing method: My-Trains hosted credits, an OpenAI API account, or an Anthropic API account.

Personal and Club use #

A Personal Membership covers one collector's Personal inventory. A Club Membership covers one shared Club inventory for up to 10 people, including the Primary Club Manager. Every person uses an individual My-Trains.com account.

Try before joining #

Use the interactive demo for a temporary sample-data tour. When the production offer is active, eligible new Personal collectors may instead start a 60-day trial with a real inventory and no credit card.

My-Trains.com and Train Inventory Manager are services operated by NLD Group, LLC.

Still need help? Submit a private support ticket and include only the technical details needed to investigate.

Keep learning

Related documentation #

  • Getting Started with Train Inventory Manager
  • Managing Projects, Repairs, and Layout Builds
  • Recording Maintenance and Scheduling Service Reminders
  • Create Your My-Trains.com Account and Sign In
about, ai, anthropic, assistant, credits, identification, introduction, openai, overview, platform, service
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How can we help?

Getting Started with Train Inventory ManagerTry the Interactive Demo
Table of Contents
  • What TIM can help record
  • My-Trains AI
  • Personal and Club use
  • Try before joining
My-Trains.com Support

Help and documentation for the My-Trains.com Train Inventory Manager.

© 2026 NLD Group, LLC. My-Trains.com and Train Inventory Manager are services operated by NLD Group, LLC.

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