Use the customer billing portal linked from My-Trains.com to manage an existing Stripe subscription.
Renewal and cancellation #
Canceling renewal does not end access immediately. The membership remains usable through its paid-through date. You can return to Membership to confirm the date and current status.
Failed payments #
Stripe may retry a failed renewal and send payment notices. Open the billing portal to update the payment method. If the membership lapses, normal browsing and editing pause according to the membership status.
Receipts #
Stripe sends financial receipts to the billing email address. Check spam or junk folders and confirm that the billing email is current.
Refunds #
Refunds are reviewed individually under the applicable terms. Contact support with the membership type, payment date, and Stripe receipt reference. Never send a full card number.
If an Export Pass is refunded, its export access ends. Stripe sends the separate financial refund confirmation.
