Use support.my-trains.com to search public instructions or contact My-Trains.com support.
Knowledge Base #
Browse and search published help articles without using your My-Trains.com password.
Submit a Ticket #
- Open https://support.my-trains.com.
- Choose Submit a Ticket.
- Enter an email address where support can reply.
- Choose the closest topic and describe the outcome you expected.
- Include the exact message, approximate time, device, browser, inventory name, and a sanitized screenshot when helpful.
- Submit the request and retain the confirmation.
Two different accounts #
Your My-Trains.com account opens TIM. Help Center ticket access, when requested for viewing ticket history, is separate. The passwords are not interchangeable.
Security #
Never include a password, authentication code, full payment-card number, or an unsanitized private inventory export in a ticket.
Still need help? Submit a private support ticket and include only the technical details needed to investigate.
